Effective Date: January 2026
1. Introduction
At Dave Matthews Heating & Air, protecting your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and how you can control your information when you interact with us — including when you sign up for text messages (SMS).
This Privacy Policy applies to information collected through our website https://davematthewshvac.com/ and other services we provide.
2. Information We Collect
We may collect personal information when you provide it directly to us, such as when you request service, fill out a contact form, create an account, sign up for text messages, or interact with us in person. This may include:
• Contact Information
Your name, email address, postal address, telephone number (including mobile number).
• SMS Consent & Message Metadata
When you opt in to receive text messages, we collect your mobile number, opt-in timestamp, message interactions, and consent preferences specific to our SMS communications.
• Other Information
Any other information you voluntarily provide in forms or communications.
3. How We Use Your Information
We use your personal information to:
• Provide Services
Schedule appointments, respond to inquiries, deliver service updates, and fulfill service requests.
• SMS and Communication Purposes
With your prior consent, send you text messages for:
- Appointment confirmations and reminders
- Service notifications
- Offers, promotions, and alerts (if opted in for marketing)
By providing your mobile number and consenting to receive SMS messages, you agree that we may send you such messages. Message and data rates may apply; message frequency varies depending on service and promotions. You can reply STOP to unsubscribe from future messages, or HELP for assistance.
4. Third Parties and Service Providers
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for marketing or promotional purposes.
We may share your information with trusted service providers who assist in operating our communications systems (e.g., messaging platforms, carriers). These partners are contractually bound to use your information only to support our services and not for independent marketing.
Specifically:
- Text messaging originator opt-in data and consent will not be shared with any third-party except service providers necessary to deliver the messaging service itself.
5. Consent & Opt-Out
SMS Consent:
By providing your mobile number and opting in, you consent to receive text messages from Dave Matthews Heating & Air. Consent is not a condition of purchase.
Opt-Out:
You can opt out of receiving future texts at any time by replying STOP to any message you receive from us. After you opt out, we will not send you additional SMS messages, except to confirm your opt-out request. To get help or more information, reply HELP or contact us at the contact information below.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and collect analytics data. You can manage cookie preferences through your browser settings.
7. Your Rights
Depending on your jurisdiction, you may have rights related to your personal information, such as:
- Access to your information
- Correcting or updating inaccurate data
- Requesting deletion of your information
To exercise these rights, contact us at the address below.
8. Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes outlined above, including compliance with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above and post the revised policy on our website.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Dave Matthews Heating & Air
Email: info@davematthewshvac.com
Phone: 704-604-1709
Address: 605 Sorrell Spring Court Waxhaw, NC 28173
